Effective Date: May 2026

This Privacy Policy describes how Scale Starter (“we”, “us”, or “our”) collects, uses, and protects information across our websites, services, forms, and communication systems. We are committed to ensuring that your data is handled with care and in accordance with applicable privacy standards. We prioritise the need to organise and protect your data through authorised protocols. By using our services, you agree to the practices outlined in this policy.

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IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Scale Starter DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. All text messaging originator opt-in data is kept strictly confidential and is used solely to provide the services for which you have specifically authorised consent.

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1. Information We Collect

We collect several categories of personal and technical information to provide and improve our managed services.

Personal Information We may collect the following details through contact forms, lead forms, calendars, SMS/email automations, and advertisements:

First and last name

Email address

Phone number

Business name

Website or social media information

Billing and payment information

Appointment and booking details

Messages, comments, or inquiries submitted to us

Technical and Usage Information When you interact with our digital assets, we automatically collect technical data, including:

Internet Protocol (IP) addresses

Browser types and versions

Device information and operating systems

Website usage patterns and analytics

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2. How We Use Your Information

Scale Starter processes your data for specific, professional purposes:

Service Delivery: Building, managing, and maintaining client websites and digital assets.

Communication: Corresponding regarding your account, providing customer support, and sending automated notifications.

Automated Updates: Sending service-related reminders via email and SMS.

Financial Processing: Managing payments and invoices via Stripe.

Internal Operations: To analyse website traffic and usage trends to improve our systems.

Compliance: Ensuring adherence to legal obligations and internal security policies.

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3. Managed Services & Proprietary Systems

All websites and digital assets provided by Scale Starter are built, hosted, and managed within Scale Starter’s proprietary systems and infrastructure, specifically utilizing the GoHighLevel platform.

Key Limitations on Data and Asset Portability:

Websites and managed services provided by Scale Starter are proprietary and cannot be transferred to third-party hosting or external services.

The transfer of any digital assets or website data requires a specific, formal buyout agreement.

Continued access to and service of these digital assets is strictly dependent on remaining within the Scale Starter ecosystem unless a formal buyout agreement is reached and executed between the parties.

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4. Text Message Programme Terms & Conditions

By opting into our SMS messaging services, you agree to receive automated text messages for reminders, support, and service updates. We operate in strict compliance with the Telephone Consumer Protection Act (TCPA) and all applicable A2P messaging standards.

Opt-In & Consent: We maintain timestamped records of all opt-in actions to ensure verified consent.

Opt-Out Instructions: You may cancel SMS notifications at any time by replying "STOP". Upon sending this message, you will receive one final confirmation message, and no further messages will be sent unless you re-opt in.

Support Instructions: For assistance, you may reply "HELP" or contact us directly at our provided email address.

Carrier Disclaimer: Standard message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

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5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We share information only in the following circumstances:

Service Providers: With trusted partners such as Stripe, Google, Meta, and GoHighLevel to facilitate business operations and payment processing.

Legal Compliance: When required by law, legal process, or to protect our legal rights.

Mobile Data Privacy Clause All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service providers, is permitted solely to facilitate service delivery. This excludes aggregators and providers of the Text Message services necessary to deliver your requested communications.

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6. Security and Retention

Security Measures We implement commercially reasonable security protocols, including the encryption of data in transit and at rest, alongside secure access controls. Please note that while we strive to protect your personal information, no method of electronic storage or transmission over the internet is 100% secure.

Retention Policy Personal data is retained only for as long as is necessary to provide our services, resolve disputes, or enforce our formal agreements and policies.

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7. Your Rights and Choices

You maintain control over your personal information and may exercise the following rights:

Access and Updates: You may request to access, update, or correct your personal information.

Deletion: You may request the deletion of your data, subject to legal or operational retention requirements.

Withdrawal of Consent: You may withdraw consent for communications at any time. To stop receiving emails, click the "unsubscribe" link. To stop receiving SMS messages, reply "STOP".

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8. Additional Policies

Third-Party Links: Our services may contain links to external websites. Scale Starter is not responsible for the privacy practices or content of these third-party sites.

Children’s Privacy: Our services are not directed at, or intended for, children under the age of 13. We do not knowingly collect information from children.

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9. Contact Us

If you have questions regarding this Privacy Policy or the management of your data, please contact us:

Entity: Scale Starter

Website: scalestarter.ca

Email: [email protected]

Continued use of Scale Starter services, websites, or communication systems constitutes your acceptance of this Privacy Policy.